Positionsübersicht

Als Projekt- und Kundenmanager sind Sie die zentrale Schnittstelle zwischen unseren Kunden und internen Teams.
Sie verantworten die gesamte Kundenkommunikation, die Koordination aller Leistungen sowie die termingerechte und qualitativ hochwertige Umsetzung laufender Projekte.

Sämtliche Projekte, Aufgaben und Abläufe werden ausschliesslich über das Manaxo CRM/ERP-System gesteuert.
Die Position ist operativ, koordinierend und stark kundenorientiert, jedoch keine Entwickler- oder Designrolle.

Da ein wesentlicher Teil unserer Kundschaft in der Schweiz ansässig ist, sind sehr gute Deutschkenntnisse zwingend erforderlich. Kenntnisse in Schweizerdeutsch (Schwiizerdütsch) werden klar bevorzugt.

Hauptaufgaben

Kundenkommunikation & Beziehungsmanagement

• Zentrale Ansprechperson für zugewiesene Kunden

• Mündliche und schriftliche Kommunikation mit Kunden in deutscher Sprache

• Durchführung strukturierter Kunden-Onboardings

• Aufnahme, Klärung und Strukturierung von Kundenanforderungen

• Aufbau und Pflege langfristiger, vertrauensvoller Kundenbeziehungen

Projekt- & Servicekoordination (Manaxo-basiert)

• Verwaltung sämtlicher Projekte, Aufgaben und Workflows im Manaxo CRM/ERP

• Erstellung und Zuweisung von Aufgaben an:

  • Entwicklungsteams

  • Marketing- & SEO-Teams

  • Design-Teams

  • Outsourcing-Ressourcen

  • Back-Office-Teams

• Sicherstellung, dass Manaxo die einzige Arbeits-, Dokumentations- und Steuerungsplattform ist

Leistungs- & Qualitätsmanagement

• Überwachung von Zeitplänen, Meilensteinen und Lieferterminen

• Frühzeitiges Erkennen von Risiken, Verzögerungen oder Abweichungen

• Koordination interner Anpassungen, bevor Kunden betroffen sind

• Sicherstellung der Einhaltung vereinbarter Leistungen und Qualitätsstandards

Interne Abstimmung & Reporting

• Koordination interner Teams über Manaxo-Dashboards und Aufgabenübersichten

• Erstellung von Status-Updates und Kundenreports direkt aus Manaxo

• Weitergabe von Kundenfeedback an Geschäftsleitung und Fachabteilungen

Tools & Systeme

Tägliche Arbeit mit:

• Manaxo CRM / ERP

• Projekt- und Aufgabenmanagement

• Kundenverwaltung

• Workflow-Steuerung

• Reporting und Dokumentation

Erfahrung mit anderen CRM- oder ERP-Systemen ist von Vorteil; die konsequente Nutzung von Manaxo ist jedoch zwingend.

Sprachkenntnisse (sehr wichtig)

• Deutsch: fliessend / verhandlungssicher (C1 oder höher)

• Schweizerdeutsch: klarer Vorteil

• Englisch: gute Kenntnisse von Vorteil

Bewerbende mit sicherer Kommunikation im Umgang mit Schweizer Kunden werden bevorzugt.

Anforderungsprofil

Erforderlich

• Erfahrung in kundenorientierten Funktionen (z. B. Kundenbetreuung, Account Management, Projektkoordination)

• Sehr gute Deutschkenntnisse

• Strukturierte, zuverlässige und lösungsorientierte Arbeitsweise

• Erfahrung im parallelen Management mehrerer Projekte

• Sicherer Umgang mit digitalen Tools, idealerweise CRM-/ERP-Systemen

Von Vorteil

• Erfahrung im Schweizer Markt

• Hintergrund in Agenturen, IT-Dienstleistungen, SaaS oder Outsourcing

• Grundverständnis für Web-, Software- oder Marketingprojekte

• Erfahrung in der Zusammenarbeit mit verteilten oder internationalen Teams

Warum Outwork?

• Sie übernehmen eine zentrale operative Schlüsselrolle zwischen Kunden und Teams

• Sie arbeiten mit klar definierten Prozessen in einem modernen CRM/ERP-System

• Sie haben direkten Einfluss auf Kundenzufriedenheit und Projekterfolg

• Sie arbeiten eng mit der Geschäftsleitung an skalierbaren, praxisnahen Projekten

Senior Flutter App Developer

# About Outwork

Outwork builds high-quality digital products with a strong focus on scalability, performance, and clean software architecture. To strengthen our team in Prishtina, we are looking for an experienced *Senior Flutter App Developer* who takes ownership and actively contributes to the technical evolution of our mobile applications.

# Responsibilities

•⁠ ⁠Design, develop, and maintain complex mobile applications using *Flutter* (iOS & Android)
•⁠ ⁠Take technical ownership of Flutter projects and ensure high code quality
•⁠ ⁠Define, implement, and evolve mobile app architectures and best practices
•⁠ ⁠Translate advanced UI/UX designs into high-performance Flutter components
•⁠ ⁠Integrate and optimize *REST and GraphQL APIs*
•⁠ ⁠Conduct code reviews and mentor junior and mid-level developers
•⁠ ⁠Collaborate closely with product management, backend, and design teams
•⁠ ⁠Analyze, optimize, and scale existing applications

# Requirements / Skills

*Must-have:*

•⁠ ⁠Several years of professional experience in *Flutter development*
•⁠ ⁠Strong expertise in *Dart* and the Flutter framework
•⁠ ⁠Deep understanding of *state management* (e.g. Bloc, Riverpod, Provider)
•⁠ ⁠Solid experience with clean architectures (Clean Architecture, MVVM)
•⁠ ⁠Strong knowledge of RESTful APIs, JSON, and asynchronous programming
•⁠ ⁠Experience with performance optimization and debugging
•⁠ ⁠Proficient with Git and modern development workflows
•⁠ ⁠High sense of ownership, quality awareness, and analytical thinking

*Nice-to-have:*

•⁠ ⁠Experience with *Firebase* and push notifications
•⁠ ⁠Experience with mobile CI/CD pipelines
•⁠ ⁠Experience publishing apps to the *App Store* and *Google Play*
•⁠ ⁠Knowledge of backend or cloud technologies
•⁠ ⁠Experience with automated testing strategies

### What We Offer

•⁠ ⁠Challenging projects using modern technologies
•⁠ ⁠Full-time position based in *Prishtina*
•⁠ ⁠High level of technical ownership and decision-making authority
•⁠ ⁠Flat hierarchies and direct communication
•⁠ ⁠Long-term career opportunities in a growing company
•⁠ ⁠Competitive, performance-based compensation
•⁠ ⁠A professional and motivated development team

About Manaxo

Manaxo is building an AI powered operating system for small and mid sized businesses. Our platform brings together ERP, CRM, HRM, finance, and workflow automation into one system, designed to replace fragmented tools with a single, scalable solution.

The Role

We are looking for a mid to senior level Project and Product Manager to own the delivery and evolution of key parts of the Manaxo platform.

You will work closely with the clients, founders, engineering, and design teams to turn business needs into clear product direction and reliable execution. You will be involved from problem definition to launch and iteration.

You will own parts of the product end to end. If something ships late, breaks, or succeeds, you are part of all of it.

Key Responsibilities

Product Ownership

• Own one or more core modules such as ERP, CRM, HRM, finance, or workflows
• Translate business needs and user feedback into clear product requirements
• Write and maintain product specifications, user stories, and acceptance criteria
• Prioritize the roadmap based on impact, feasibility, and company goals

Project Management

• Plan and deliver projects across engineering and design
• Break down complex initiatives into clear tasks, milestones, and timelines
• Run sprint planning, standups, reviews, and retrospectives
• Identify risks early and keep delivery on track

Cross Functional Collaboration

• Act as the main point of contact between clients, founders, engineers, designers, and stakeholders
• Align technical execution with business priorities
• Communicate progress clearly and consistently

Quality and Execution

• Ensure features are delivered with high quality and attention to detail
• Validate functionality before release and coordinate fixes when needed
• Continuously improve delivery processes and internal workflows

What We Are Looking For

• 4 to 7 plus years of experience in product management, project management, or a hybrid role
• Experience working closely with software engineering teams
• Familiarity with Agile or Scrum
• Strong ability to structure ambiguous problems and turn them into actionable plans
• Comfort managing multiple priorities in a fast moving environment
• Strong English proficiency (written and spoken) with the ability to communicate clearly with international clients and distributed teams
• Clear and direct communication skills
• Strong sense of ownership and accountability

Nice to Have

• Experience with SaaS or B2B platforms
• Experience with AI driven or data heavy products
• Startup or scale up experience

We are recruiting 100 Mid and Senior-level Digital Transformation Engineers to join a large, multidisciplinary technology team in Prishtina.

Candidates must have proven hands-on experience in at least one of these areas:

• Software Development (Java, .NET, Python, JavaScript, Node.js)

• Frontend Development (React, Angular, Vue)

• Full-Stack Engineering

• Cloud & DevOps (Docker, Kubernetes, CI/CD, OpenShift, AWS/Azure/Cloud)

• Data Engineering (SQL, ETL/ELT, Data Pipelines)

• Data Analytics / BI (Power BI, Tableau, Cognos)

• AI & Machine Learning (ML models, NLP, data pipelines)

• Cybersecurity (Security Engineering, IAM, Compliance)

• QA & Test Automation

• System Engineering (Linux/Windows)

• Network & Infrastructure Engineering

• Application Support (L2/L3)

Requirements:

• Mid or Senior-level experience

• Strong analytical and problem-solving skills

• English proficiency

• Ability to collaborate in a large engineering team

• Motivation to develop and contribute to complex international projects

Join us and become part of a fast-growing, innovative technology organization.

Manaxo is hiring a Mid/Senior Python Developer with strong backend experience and applied knowledge in AI. The candidate will join our Prishtina team to build intelligent, scalable systems that power ERP, CRM, and HRM solutions.

Responsibilities:

• Develop backend services using Python (Django / FastAPI / Flask)
• Build and deploy AI Agents and integrate Pinecone for semantic search
• Design and optimize SQL databases and APIs for performance and scalability
• Implement automation workflows using MCP (Model Context Protocol)
• Collaborate with cross-functional teams to design new intelligent modules
• Participate in code reviews, architecture discussions, and QA processes

Requirements:

• 3+ years of experience with Python
• Strong skills in Django, FastAPI, or Flask
• Experience with AI/ML (TensorFlow, PyTorch, Scikit-Learn)
• Proficiency in SQL and RESTful API design
• Familiarity with Docker, Git, and CI/CD
• Advantage: knowledge in NLP or Computer Vision

✅ Key Responsibilities

Social Media Management

• Develop, manage, and execute a content calendar across platforms (Instagram, LinkedIn, Facebook, TikTok)

• Create engaging, on-brand content (images, videos, copy, stories, reels)

• Monitor comments, messages, and mentions; engage with the community

• Manage and grow Outwork's social media presence organically

Marketing Campaigns & Paid Ads

• Plan and execute paid advertising campaigns (Meta Ads, LinkedIn Ads)

• Monitor, optimize, and report on ad performance metrics

• Support SEO, lead generation, and funnel-building efforts where relevant

Analytics & Reporting

• Track KPIs (engagement, reach, follower growth, CTR, conversion rates)

• Generate monthly reports with insights and recommendations

• Use data to test, learn, and optimize strategy

Collaboration & Strategy

• Work closely with design and web teams for visuals and campaign assets

• Align content with brand messaging and marketing goals

• Stay up to date with platform changes, tools, and trends to keep Outwork ahead

✅ Requirements

• Minimum 2 years of experience in social media management or digital marketing

• Excellent content creation and copywriting skills (English)

• Hands-on experience with Meta Business Suite / Ads Manager and LinkedIn Campaign Manager

• Skilled in using content planning tools (e.g., Buffer, Notion, Hootsuite)

• Basic design ability using tools like Canva or Adobe Express

• Strong organizational skills and ability to work independently

• Experience managing brand tone, voice, and storytelling across platforms

✅ Preferred Qualifications

• Experience working in a marketing agency or managing multiple brands/accounts

• Familiarity with light SEO, Google Ads, or basic email marketing

• Experience with TikTok or short-form video platforms

• Basic understanding of analytics platforms like Google Analytics or Looker Studio

• Creative mindset with a passion for trends, branding, and visual storytelling

Are you an RIT student ready to take the next step in your career? Manaxo is here, and we’re excited to meet talented, motivated students like you! Please fill out this form so we can learn more about you.

Key Responsibilities:

• Design, develop, and maintain high-performance backend services using C++ or Java

• Implement real-time data processing pipelines for trading systems

• Work with message queues (Kafka), in-memory databases (Redis), and caching strategies

• Ensure system reliability, scalability, and low latency

• Collaborate with frontend engineers to integrate backend services with a React-based frontend

• Participate in code reviews and contribute to technical architecture decisions

• Troubleshoot and optimize system performance

Requirements:

• 5+ years of backend development experience

• Strong proficiency in C++ or Java

• Experience with Kafka or similar message queue systems

• Practical knowledge of Redis, in-memory databases, and caching strategies

• Understanding of high-concurrency, low-latency system architecture

• Experience with RESTful APIs and microservices

• Familiarity with CI/CD pipelines, Docker, and Kubernetes

• Strong problem-solving skills and attention to detail

• Excellent written and verbal communication skills in English

Preferred Qualifications:

• Experience in financial or trading applications

• Knowledge of market data processing and financial protocols

• Familiarity with real-time data visualization and streaming

• Experience with cloud platforms (AWS, Azure, GCP)

• Understanding of security best practices in financial applications

Are you passionate about delivering excellent customer service? Join our dynamic team at Outwork and be part of a fast-growing company that values professionalism and teamwork!

Job Description

As a Customer Service Representative (CSR), you will be the first point of contact for our customers, helping them resolve inquiries, providing support, and ensuring a positive experience. You will also play a key role in maintaining efficient communication, resolving issues, and contributing to the overall success of the team.

Job Responsibilities

• Handle inbound customer calls with professionalism and courtesy.
• Respond to inquiries and concerns, offering clear and accurate information.
• Efficiently resolve customer complaints, adhering to company policies.
• Maintain detailed records of customer interactions.
• Escalate unresolved issues to supervisors when necessary.
• Achieve performance targets, including call volume, satisfaction, and resolution time.
• Support additional call center tasks as required.

Requirements

• Fluency in English (spoken and written).
• High school diploma or equivalent (college degree preferred).
• Previous experience in customer service, ideally in a call center.
• Strong verbal communication skills with a clear phone voice.
• Excellent problem-solving and active listening abilities.
• Ability to remain calm and professional in challenging situations.
• Computer proficiency, including call center software usage.
• Flexible availability, including evenings or weekends if needed.

Why Join Outwork?

• Competitive salary and growth opportunities.
• Supportive work environment with a focus on personal and professional development.
• Opportunity to work with a dedicated and talented team.

Apply Today: We can’t wait to hear from you and welcome you to the Outwork family!

Are you a skilled Back-End Developer passionate about PHP and building scalable systems? Join our team to solve exciting technical challenges and develop robust, high-performance back-end solutions!

Key Responsibilities:

• Develop and maintain scalable back-end systems with clean PHP code.
• Integrate third-party services using REST APIs.
• Design, optimize, and manage SQL databases with Eloquent ORM.
• Refactor legacy code to improve performance and maintainability.
• Conduct unit testing and code reviews to ensure quality.
• Document system features and architecture.

Requirements:

• 5+ years of experience in back-end development.
• Expertise in PHP frameworks like Laravel, Symfony, or CodeIgniter.
• Proficiency in SQL databases (MySQL/PostgreSQL) and complex query optimization.
• Experience with REST API integration.
• Familiarity with CI/CD pipelines and cloud platforms (e.g., AWS).
• Strong problem-solving and collaboration skills.
• Bachelor's degree in Computer Science or a related field (preferred).

What We Offer:
✅ Competitive salary
✅ A collaborative, innovative work environment

Ready to advance your back-end development career? Apply today!