Projekt- und Kundenmanager
Duration: 2025-12-24 - 2026-02-28
Job position: Projekt- & Kundenmanager
Outwork LLC
Rr. Enver Maloku (Rr.C) H/A, Prishtinë
Job description
Positionsübersicht
Als Projekt- und Kundenmanager sind Sie die zentrale Schnittstelle zwischen unseren Kunden und internen Teams.
Sie verantworten die gesamte Kundenkommunikation, die Koordination aller Leistungen sowie die termingerechte und qualitativ hochwertige Umsetzung laufender Projekte.
Sämtliche Projekte, Aufgaben und Abläufe werden ausschliesslich über das Manaxo CRM/ERP-System gesteuert.
Die Position ist operativ, koordinierend und stark kundenorientiert, jedoch keine Entwickler- oder Designrolle.
Da ein wesentlicher Teil unserer Kundschaft in der Schweiz ansässig ist, sind sehr gute Deutschkenntnisse zwingend erforderlich. Kenntnisse in Schweizerdeutsch (Schwiizerdütsch) werden klar bevorzugt.
Hauptaufgaben
Kundenkommunikation & Beziehungsmanagement
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Zentrale Ansprechperson für zugewiesene Kunden
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Mündliche und schriftliche Kommunikation mit Kunden in deutscher Sprache
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Durchführung strukturierter Kunden-Onboardings
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Aufnahme, Klärung und Strukturierung von Kundenanforderungen
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Aufbau und Pflege langfristiger, vertrauensvoller Kundenbeziehungen
Projekt- & Servicekoordination (Manaxo-basiert)
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Verwaltung sämtlicher Projekte, Aufgaben und Workflows im Manaxo CRM/ERP
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Erstellung und Zuweisung von Aufgaben an:
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Entwicklungsteams
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Marketing- & SEO-Teams
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Design-Teams
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Outsourcing-Ressourcen
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Back-Office-Teams
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Sicherstellung, dass Manaxo die einzige Arbeits-, Dokumentations- und Steuerungsplattform ist
Leistungs- & Qualitätsmanagement
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Überwachung von Zeitplänen, Meilensteinen und Lieferterminen
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Frühzeitiges Erkennen von Risiken, Verzögerungen oder Abweichungen
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Koordination interner Anpassungen, bevor Kunden betroffen sind
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Sicherstellung der Einhaltung vereinbarter Leistungen und Qualitätsstandards
Interne Abstimmung & Reporting
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Koordination interner Teams über Manaxo-Dashboards und Aufgabenübersichten
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Erstellung von Status-Updates und Kundenreports direkt aus Manaxo
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Weitergabe von Kundenfeedback an Geschäftsleitung und Fachabteilungen
Tools & Systeme
Tägliche Arbeit mit:
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Manaxo CRM / ERP
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Projekt- und Aufgabenmanagement
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Kundenverwaltung
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Workflow-Steuerung
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Reporting und Dokumentation
Erfahrung mit anderen CRM- oder ERP-Systemen ist von Vorteil; die konsequente Nutzung von Manaxo ist jedoch zwingend.
Sprachkenntnisse (sehr wichtig)
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Deutsch: fliessend / verhandlungssicher (C1 oder höher)
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Schweizerdeutsch: klarer Vorteil
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Englisch: gute Kenntnisse von Vorteil
Bewerbende mit sicherer Kommunikation im Umgang mit Schweizer Kunden werden bevorzugt.
Anforderungsprofil
Erforderlich
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Erfahrung in kundenorientierten Funktionen (z. B. Kundenbetreuung, Account Management, Projektkoordination)
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Sehr gute Deutschkenntnisse
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Strukturierte, zuverlässige und lösungsorientierte Arbeitsweise
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Erfahrung im parallelen Management mehrerer Projekte
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Sicherer Umgang mit digitalen Tools, idealerweise CRM-/ERP-Systemen
Von Vorteil
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Erfahrung im Schweizer Markt
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Hintergrund in Agenturen, IT-Dienstleistungen, SaaS oder Outsourcing
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Grundverständnis für Web-, Software- oder Marketingprojekte
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Erfahrung in der Zusammenarbeit mit verteilten oder internationalen Teams
Warum Outwork?
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Sie übernehmen eine zentrale operative Schlüsselrolle zwischen Kunden und Teams
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Sie arbeiten mit klar definierten Prozessen in einem modernen CRM/ERP-System
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Sie haben direkten Einfluss auf Kundenzufriedenheit und Projekterfolg
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Sie arbeiten eng mit der Geschäftsleitung an skalierbaren, praxisnahen Projekten
Skill Required
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